testimonials

Maureen S.   July 14, 2024
"Just had our 65 year old hardwood floors refinished by Empire Floors. To say they were in bad shape is a definite understatement! They have made them look like new. The technicians showed up everyday on time and never stopped. They were professional and a delight. In fact everyone there was wonderful to work with.  We will be doing our family room for our next project, and would never consider going any place else." 

Robert K.   January 26, 2022
"Jon Rapolla from Empire Floors was our sales rep and he was fantastic at working with us to find the right wood that was in our price range, similar to the existing flooring, but also unique.  We ended up with beautiful flooring and just admire it every day.  The installation team was super talented, professional, timely and really knew their stuff.  They installed flooring around some duct work in the back corner of a closet that still mystifies me how they did it.  They also blended different spots where the flooring was slightly different heights.   Super talented -- cannot say enough -- definitely hire these Pro's."   

Nancy T.    January 28, 2018
"Thank you Empire Floors! We love our new carpet! Such a smooth and great experience with this company. Went into the showroom and they have lots of carpet options to choose from. Sales staff was friendly and knowledgeable. They helped us select a carpet that was the best choice for our needs. Who knew they have waterproof backing for carpet now? Amazing! The installer was great. He arrived on time and made sure to clean up and vacuum before he left. We could not be happier. Great local company to work with."

George E.    January 21, 2018
"Empire Floors are the Emperors of North Bay floor companies, staff (Ray, Josh, Jon) were all fantastic; our installers Alphonso, Gregorio, and Martin, were fantastic and know their craft...craftsmen all. 

​We have a house built on a G.I. loan back in the mid-60's and at the time red oak flooring was cheap to install. Unfortunately much of that wonderful wood was immediately covered over by the original owners in cheap shag rug and plant pots (that had obviously overflowed into the rug numerous times). An Ugly Scene. The original flooring was in very bad shape; so bad in fact we had carpeting reinstalled until we had the time to do it right. A recent remodel of the open living room kitchen area brought the job to the forefront and after much research we chose Empire Floors to take on the task. Man am I glad we did. Ray helped us walk through the steps and quoted us a very reasonable price and even when we found more work was required the change order was also very reasonable. The end result was better than we ever expected; the crew were hard workers and very conscientious about the quality of work. Fantastic job and highly recommend! Don't think twice just call."

Susan S.    January 15, 2018
"Empire Floors is a great rug company but also an amazing SONOMA COUNTY company.  After the recent fires, Hidden Valley Satellite classrooms were displaced and we needed to create a TK classroom in an empty hall.  Part of that was figuring out how to get the 4 and 5-year-olds off the cold, hard floor.  Empire Floors and Claudia stepped up and helped us out!  They purchased three area rugs for the classroom that more than helped with the transition for these kids.  Thank you so much, Empire Floors!  You really came through for these kids and our community.  Sonoma Strong!"

Lana M.     October 5, 2017
"Absolutely love my hardwood floors! Empire installed new hard wood in our living room and also refinished and re-stained our existing our hard wood to match.  They are gorgeous.  The guys on the job (Juan & Pablo) were professional and did an exceptional job.  Ray, our sales person has been easy to work with and very helpful. Empire is also installing new carpet upstairs next month.  I can't wait to see the final results!  Thank you Empire Floors!"

 Susan G.   August 28, 2016
​​"I knew that I wanted to work with Jeanette at the Novato location of Empire floors when I first met her. It took me a year to find the laminate and carpet that I wanted but it was worth the wait. I can't believe that Jeanette is not the owner because the service she provides could not be more professional, if the business were her own. The installers were professional and did an excellent job. When the flooring was taking longer than expected, the installer offered to return on Sunday to complete the job which he did. It could not have been possible to get better service and the flooring is gorgeous. Pretty hard to find a business that is run so well."

Kathy F.   October 14, 2015
"Went to Empire Floors after shopping around at several different stores.  What was different at Empire was the education that I received.  We came in looking for oak wood floors and had no idea how many different types of wood there was.  Their showroom is like a gallery of wood and you can take anything you want home to see how it looks in your own house. Because of the knowledge and information we got, we switched from Oak to Hickory after learning about the the different hardness ratings of wood.  The hickory floors were installed and look amazing.  We have gotten so many compliments from family and friends.  It has completely changed the look of our home and has such a warm glow.  I would highly recommend Empire Floors if you need your floors done or were like me and in need of some guidance."